Privacy policy

Last updated: 30 September 2025

Dluxé Collective (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.dluxecollective.com.au (“Site”) or engage with our services.

1. What Personal Information We Collect

The personal information we collect may include:

  • Name, email address, phone number, postal address

  • Event or booking details you provide

  • Payment details (processed securely by third-party payment providers – we do not store card details)

  • Information submitted via contact forms, email, or social media

  • Device and usage information (IP address, browser, operating system, pages visited, date and time of visits) collected via cookies and analytics tools

We will only collect sensitive information (such as information about your background or beliefs, if relevant to events) with your consent and where reasonably necessary for our services.

2. How We Collect Information

We may collect your personal information directly from you (e.g. via forms, email, phone, or in person) or automatically when you interact with our Site.
We may also receive information about you from third-party providers such as payment processors, analytics services, or social platforms.

3. Why We Collect & Use Your Information

We collect and use your information to:

  • Provide and deliver our event styling and planning services

  • Respond to your enquiries and communicate with you

  • Process bookings and payments

  • Send marketing communications (if you have opted in)

  • Improve our website, services, and customer experience

  • Comply with our legal obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers (e.g. Squarespace, payment processors, delivery and logistics providers, email marketing platforms)

  • Professional advisers (e.g. accountants, legal advisers)

  • Government authorities or regulators, where required by law

  • Third parties you authorise us to share information with

We will not sell your personal information to third parties.

5. Overseas Disclosure

Our website is hosted by Squarespace, which may store or process information on servers outside Australia (including the United States).
By using our Site, you consent to this transfer. We take reasonable steps to ensure overseas recipients protect your information in line with the APPs.

6. Cookies & Analytics

Our Site uses cookies and similar technologies to improve your browsing experience, analyse traffic, and support marketing. You can control or disable cookies in your browser settings, though some parts of the Site may not function properly if you do so.

We may use Google Analytics and other tools, which may collect information anonymously about how you use our Site.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Breaches

If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

9. Access & Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.

Please contact us at the details below if you wish to make such a request. We will respond within a reasonable time.

10. Your Choices

  • Marketing: You can opt out of receiving marketing emails at any time by clicking the unsubscribe link or contacting us.

  • Cookies: You can manage cookies through your browser settings.

11. Children

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last updated” date will be revised accordingly.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us:

Dluxé Collective
Email: events@dluxecollective.com.au
Melbourne, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992